Shipping policy

At Voda Retreats, we strive to ensure that your wellness products arrive promptly and safely. Please review our shipping policy for details about how we process, ship, and deliver your orders.

1. Order Processing Time

  • All orders are processed and shipped within 5 - 10 business days from the time the order is placed, excluding weekends and holidays.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Please note that product availability may affect shipping times. In the event of a delay, we will notify you via email.

2. Shipping Rates

  • Domestic Shipping (Canada): We offer standard shipping options within Canada. Shipping costs are calculated at checkout based on your location and the size/weight of your order.

  • International Shipping: We currently ship to select countries outside Canada. International shipping rates are calculated at checkout based on destination and order size.

3. Shipping Methods

We work with trusted carriers such as Canada Post, UPS, and other reliable third-party services to ensure timely and safe delivery.

  • Standard Shipping: Delivery typically takes 5-7 business days within Canada, depending on your location.

  • Expedited Shipping: Available at checkout for faster delivery.

  • International Shipping: Delivery times vary by destination. Customs and other factors may cause delays.

4. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and a link to track your order’s progress. Please note that tracking information may take 24-48 hours to update after the order has been dispatched.

5. Shipping to PO Boxes

We do ship to PO Boxes within Canada. If your order is shipped internationally, please verify whether your country’s postal service allows deliveries to PO Boxes before placing an order.

6. International Shipments

  • Customs and Import Duties: International shipments may be subject to customs duties, taxes, and other fees. These charges are determined by the destination country and are the responsibility of the customer. We recommend checking with your local customs office for information on any additional charges.

  • Customs Delays: International shipments may experience delays due to customs inspections. Unfortunately, we cannot control customs delays, but we will assist you in tracking your package if issues arise.

7. Incorrect Shipping Information

Please double-check your shipping address before completing your order. If the address provided is incorrect or incomplete, Voda Retreats is not responsible for delayed or misdirected deliveries. If you notice an error in your shipping address after placing an order, please contact us immediately at [Insert Contact Email] to correct the details before the order is processed.

8. Shipping Issues

If you experience any issues with your shipment, such as a lost or damaged package, please contact us as soon as possible. We will work with the carrier to resolve the issue and ensure your order is received as soon as possible.

9. Shipping Restrictions

  • We are unable to ship to certain international locations or remote areas due to shipping restrictions. Please check at checkout for available destinations.

  • Hazardous materials (such as some essential oils) may be subject to shipping restrictions, and we will ensure compliance with all shipping regulations.

10. Returns Due to Shipping Errors

If your order is delivered incorrectly (e.g., wrong item or damaged), we will gladly accept a return for a full refund or exchange. Please contact our customer service team within 14 days of receiving your order, and we will assist with the return process.

11. Local Pick-Up Option (If Applicable)

If you are based in Halifax, Nova Scotia, and would like to pick up your order in person, please select the Local Pick-Up option at checkout. Once your order is ready, we will notify you with pick-up details. This option is available for in-stock products only.

12. Customer Service

If you have any questions or concerns regarding your order, please contact our customer service team at:

Email: [Insert Contact Email]
Phone: [Insert Contact Phone Number]

We are here to help and will respond to your inquiry as quickly as possible.

Thank you for choosing Voda Retreats. We are committed to providing you with exceptional products and an outstanding shopping experience.